09bt Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") applies to all users of the 09bt online platform. When you visit the 09bt website, create an account, play games, or use any service, you accept the terms of this Policy.

09bt places the highest importance on user privacy. We keep your information secure using SSL encryption and modern security technology. If you have any questions while reading this policy, you can reach us via our 24/7 live chat support or by email.

This policy has been drawn up in accordance with applicable data protection regulations in Bangladesh and international best practices. We will notify you of any changes in a timely manner.

2 Information We Collect

When you register on the 09bt platform or use our services, the following types of information may be collected:

2.1 Personal Identification Information

• Full name and date of birth (for age verification — only users aged 21 and above may use the platform)
• Email address and mobile number
• National ID or passport number (when identity verification is required)
• Residential address

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for processing transactions)
• Deposit and withdrawal history
• Balance and bonus usage details

2.3 Technical Information

• IP address, device type, and operating system
• Browser version and language settings
• Cookie and session data
• Platform activity logs (login times, game sessions, betting history)

2.4 Voluntarily Provided Information

• Messages and complaints sent via live chat or email
• Information provided in surveys or feedback forms

3 Purpose of Information Use

09bt uses your personal information for the following legitimate purposes:

3.1 Account Management

Your information is used to complete registration, verify identity, ensure login security, and resolve account-related issues. Age verification is a mandatory process for us — only individuals aged 21 or above may hold an account on 09bt.

3.2 Financial Transaction Processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, and Rocket. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500. Each transaction is generally completed within 10 to 45 minutes.

3.3 Customer Support

Your contact information is used to provide 24/7 live chat support in Bengali and to resolve issues via email.

3.4 Promotional Communications

If you give your consent at the time of registration, 09bt may inform you about bonus offers, cashback updates, and tournament information. You can request to stop receiving these communications at any time.

3.5 Responsible Gaming Monitoring

Information is analyzed to monitor playing patterns, identify potentially problematic gaming behavior, and provide timely support to users.

3.6 Fraud Prevention and Security

Technical information is used to detect and prevent unauthorized access, account fraud, and suspicious activity.

4 Cookies and Tracking Technologies

The 09bt website uses cookies and similar technologies. Cookies are small data files stored in your browser that improve your browsing experience.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — they are used to maintain login sessions, verify security tokens, and save language preferences.

4.2 Functionality Cookies

These cookies help remember your preferences and settings and provide a personalized experience.

4.3 Analytics Cookies

These cookies are used to analyze how users interact with the platform in order to improve our services. They do not directly identify you.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the platform.

5 Sharing Information with Third Parties

09bt never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment providers: Information necessary to process transactions via bKash, Nagad, and Rocket is shared solely for the purpose of processing those transactions.
• Technology service providers: Limited information may be shared with trusted technology partners under contract for cloud storage, security, and data analytics.
• Legal obligations: Information may be disclosed to comply with court orders or lawful demands from government authorities.
• Fraud prevention: Sharing information with relevant authorities to prevent fraudulent activity or money laundering is part of our responsibility.

When sharing information with third parties, we ensure that they also maintain adequate data protection measures and that the information is used only for the specified purpose.

6 Data Security Measures

09bt has adopted industry-standard technical and administrative security measures to protect your information:

• SSL encryption: All data transferred between your browser and our servers is encrypted using TLS/SSL technology.
• Data encryption: Stored sensitive information (such as payment details) is kept in encrypted form.
• Access controls: Only authorized staff can access your information, and only when there is a specific need.
• Regular security audits: Regular security assessments are conducted to identify and address vulnerabilities in our systems.
• Firewall and intrusion detection: Advanced firewalls and monitoring systems are active to prevent unauthorized access and cyberattacks.

However, it is not possible to guarantee complete security when transmitting information over the internet. You are therefore advised to stay vigilant — use a strong password and do not share your login credentials with anyone.

7 Data Retention Period

09bt retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Information for active accounts is retained for the entire period the account remains open.
• Even after an account is closed, certain information may be retained for a defined period for legal, regulatory, and anti-fraud purposes.
• Records of financial transactions are retained for a minimum of five years.
• Customer support messages and complaints are retained for a reasonable period after resolution.

After the defined period has passed, information is securely deleted or anonymized.

8 Your Rights

As a user of 09bt, you have the following rights:

8.1 Right of Access

You may request a copy of the information we hold about you at any time. To do so, email [email protected] or contact us via live chat.

8.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the use of your information for specific purposes, such as marketing communications.

8.5 Right to Withdraw Consent

If you have previously given consent for promotional communications, you may withdraw that consent at any time. Please contact the support team to do so.

To exercise any of the above rights, email [email protected]. We will process your request within the appropriate timeframe.

9 Protection of Minors

09bt services are intended solely for individuals aged 21 and above. We do not knowingly collect or process the information of any minor.

If we become aware that a minor has registered by concealing their age, their account will be closed immediately and the related information will be deleted. If a parent or guardian believes their child is using 09bt, please contact us immediately.

10 Changes to This Policy

09bt reserves the right to modify or update this privacy policy at any time. In the event of significant changes, we will notify you in the following ways:

• A notice will be sent to your registered email address.
• A pop-up notice will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be changed.

If you continue to use the platform after changes have been made, you will be considered to have accepted the new policy. We therefore recommend that you visit this page regularly.

11 Other Important Matters

11.1 External Links

The 09bt platform may contain links to third-party websites. This policy applies only to 09bt's own services. We are not responsible for the privacy practices of third-party websites.

11.2 Payment Gateway Security

Payments made via bKash, Nagad, and Rocket are processed directly through the respective payment provider. We do not store your payment PIN or password.

11.3 Fair Play Assurance

09bt is committed to operating a safe and fair platform. Our systems are regularly verified and protecting user information is our top priority.

11.4 Responsible Gaming

Alongside protecting your information, 09bt prioritizes responsible gaming. To learn more about responsible gaming, please read our Responsible Gaming page.